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Museum Reopening FAQs

How do I book a ticket online?

For your safety and the safety of our staff, we are requesting that you you book a ticket in advance. To book for a ticket during August please click here. If you do not have access to a computer then please call 01386 841951 and we will be happy to help you.

You do not have to book to visit the shop

When I visit, will I need to register with the track and test app from the NHS? 

No, not at the moment. We are following the latest government guidance on this and ask you to do the same. We will be taking a name and email address or telephone number of anyone visiting the museum. This information will be kept securely for 21 days and then destroyed inline with data protection.

If you’d like to use the NHS COVID-19 app to scan in when you arrive, you’ll find the QR code on display at the museum entrance. 

Will you check my temperature as I enter the Museum?

We will not check your temperature upon entering the Museum, although if you suspect that you may have a temperature we ask that you delay your visit until it is safe to do so. If this happens during your visit, we ask you to alert a member of staff.

Do I need to wear a face mask?

Yes you must wear a face covering in the Museum and the in the shop.This is in line with government guidance. 

Will the Museum staff be wearing protective equipment?

We have introduced PPE for our staff. Perspex screens have been installed at points where there is face to face interaction between staff and visitors

How will I be able to social distance in the Museum?

The new systems we have introduced help to ensure that you can maintain social distancing throughout your visit: the one-way system through the Museum and pre-booked, timed tickets to manage the number of people in the Museum or in the queue for the Museum. There are signs throughout the Museum to remind you about these new measures.

Will I be able to wash my hands?

Sanitisation gel is available

Risk assessment

We have made a few changes to the Museum to comply with the government’s guidance on managing the risk of COVID-19. We have carried out a risk assessment for our employees and visitors, which we will review if any changes are made to the advice.

COVID-19 Industry standard

In partnership with the National Tourist Organisations of Great Britain and Northern Ireland, this standard confirms that the Museum has met government and industry COVID-19 guidelines. See the certificate.

Are the toilets open?

Yes our toilets are open.

How can I donate? 

Like many places during this time we have lost a lot of revenue. As an independent museum we rely on admission charges and income from our shop, as well as our Friends group. If you would like to support and help secure the future of the museum please support us - Make a donation